At Vedik Craft, we are committed to ensuring your satisfaction with our handcrafted brass products. Our policy outlines the terms for refunds, returns, and replacements to address any concerns effectively.

Returns

We accept returns only under the following conditions:

  1. The product arrives damaged or defective.
  2. You receive the wrong product.

To initiate a return, please contact us within 7 days of receiving the product. Ensure the product is returned in its original condition, including all packaging and documentation.

Replacements

We offer replacements for:

  1. Any product that arrives damaged.
  2. Incorrect items sent to you.

To request a replacement, please provide clear photos or videos of the product and packaging within 7 days of delivery. Once verified, we will arrange for a replacement to be sent to you at no additional cost.

Return Shipping Charges

For returns:

  • The courier charges for returning the product must be paid by the customer. Please use a reliable courier service and provide us with a valid tracking number.
  • Returns without proper packaging or tracking may not be accepted.

For replacements:

  • If eligible, we will cover the shipping charges for the replacement product.

Refunds

Refunds are processed once we receive and inspect the returned item. If approved, the refund will be issued to your original payment method within 7–10 business days.

Non-Returnable Items

  • Customized or personalized items.
  • Items that show signs of use or damage after delivery.

How to Contact Us

For any return, refund, or replacement-related queries, please reach out to us:

We aim to resolve your concerns promptly and ensure you have a positive experience with Vedik Craft. Thank you for your trust and support!