FREQUENTLY ASKED QUESTIONS
Vedik Craft is an online store specializing in handcrafted brass statues and decor items. Based in Moradabad, the “Brass City of India,” we celebrate Indian heritage by offering premium-quality products that blend tradition and artistry.
Yes, if you are returning a product, the return shipping cost must be covered by the customer. For eligible replacements (e.g., damaged or incorrect products), we will cover the shipping costs for the replacement.
Yes, we deliver to all locations within India. Shipping charges and delivery times may vary based on your location.
Yes, you will receive the same product as shown in the pictures. We take great care to ensure our images accurately represent the design, craftsmanship, and finish of the products. However, since our items are handcrafted, there might be slight variations in detailing or color, which adds to their unique charm.
We currently ship orders within India to all locations supported by our courier partners. Whether you’re in a major city or a smaller town, we’ll ensure your order reaches you safely.
If you have specific questions about shipping to your location, feel free to contact us at support@vedikcraft.com or call 8000421913 for assistance.
Currently, we do not offer customization services. However, you can contact us for any specific requests, and we will try to assist you.
You can reach out to us at:
- Email: support@vedikcraft.com
- Phone: 8000421913
Our team will be happy to assist you with any queries.
Orders are typically delivered within 5–7 business days after confirmation. Delivery times may vary based on your location and courier service.
You can view your sales receipt in the confirmation email sent to you after your purchase. If you created an account on our website, you can also access your receipt by logging into your account and navigating to the Orders section. If you need further assistance, feel free to contact us at support@vedikcraft.com.
To return an item, please follow these steps:
Contact Us: Email us at support@vedikcraft.com or call 8000421913 within 48 hours of receiving the product. Provide your order details and a brief explanation for the return.
Provide Proof: Share clear photos or videos of the product to verify its condition (e.g., if it is damaged or incorrect).
Await Approval: Once your return request is reviewed and approved, we will provide instructions for sending the product back.
Return Shipping: Pack the item securely and send it via a reliable courier service. Please note that the return shipping cost must be paid by the customer.
Inspection and Refund/Replacement: After we receive and inspect the returned product, we will either process a replacement or a refund based on your request.
If you have any questions about the process, feel free to reach out!
Yes, we strive to restock items marked as “out of stock.” However, since our products are handcrafted, restocking may take time depending on artisan availability and production timelines. If you're interested in a specific item, feel free to contact us at support@vedikcraft.com or call 8000421913, and we’ll provide updates on its availability. You can also subscribe to notifications on the product page to get alerts when the item is back in stock.
We do not accept returns due to personal preferences or if you don’t like the product after receiving it. We encourage customers to review product details and images carefully before purchasing. But we will provide you replacement for any damaged or wrong product.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Provide clear photos or videos as proof, and we will arrange a replacement at no additional cost.
We accept major payment methods, including:
- Debit/Credit Cards
- UPI
- Net Banking
- Wallet Payments