Returns and refunds

Check the piece at your door. If it is damaged, not as described, or simply not right for your home, you have 7 days to return it.

How it works

Start a return by email to contact@vedikcraft.com or on WhatsApp. Either works, there is no form to fill.

1. Message us on WhatsApp with your order number and a photo within 7 days of delivery.
2. We arrange a courier pickup from your address. No need to pack it in anything other than the original carton.
3. Once the piece reaches the hub and is checked, your refund is issued to the original payment method within 5 working days of the piece reaching us. Your bank may take a further 2 to 7 working days to show it. Cash on delivery orders are refunded to your UPI or bank account.

Cancellations

Cancel any order before dispatch for a full refund, including cash on delivery orders. Once dispatched, the 7 day return applies.

Exchanges

Want a different size or finish? Return the piece under the 7 day policy and place a new order. We refund the first order in full when the pickup is collected, so you are not out of pocket twice.

What we cover

• Damage in transit: full refund or replacement, pickup on us.
• Not as described: full refund, pickup on us.
• Changed your mind: full refund of the product price, ₹99 pickup charge deducted.

What we cannot take back

• Pieces engraved or customised for you.
• Pieces that have been used, polished with chemicals, or damaged after delivery.

Handmade brass varies slightly in engraving and colour from piece to piece. That variation is the nature of the craft and is not a defect.

Returns go back to Vedikcraft, Pital Market, Moradabad, Uttar Pradesh. Questions: WhatsApp or contact@vedikcraft.com.