Returns & refunds

Our promise

Every VedikCraft piece is handmade and inspected before it ships. If something arrives damaged or isn’t as described, we’ll make it right.

What’s eligible

• Report any damage or defect within 7 days of delivery with a photo — we’ll arrange a replacement or a full refund.
• Items that arrive not as described are eligible for return or refund within 7 days.
• Handmade pieces carry natural variation in colour, grain and finish — this is a mark of authenticity, not a defect, and isn’t grounds for return.
• Custom or made-to-order pieces are non-returnable unless they arrive damaged.

How to start a return

1. Contact us within 7 days of delivery with your order number and a clear photo of the issue.
2. We’ll confirm the return and send simple instructions. For many damage cases we do not need the item back — we’ll let you know either way.
3. Once we’ve confirmed the issue, we issue your replacement or refund promptly.

Return shipping costs

For items that arrive damaged or defective, we cover return shipping — you will not be out of pocket. We’ll arrange collection or provide a prepaid returns label with your instructions.

For items returned as not as described, we’ll share instructions and cover return shipping on a case-by-case basis.

Refunds

We currently operate on Cash on Delivery. Approved refunds are arranged by UPI or bank transfer — we'll ask for your account details once the refund is approved. Processing typically takes 5–7 business days from approval. When online payment methods launch, refunds will go back to your original payment method automatically.

See also shipping & delivery, or contact us — we’re happy to help.