Shipping and delivery
Every piece ships from its craft hub within 2 working days. Delivery across India takes 4 to 7 days after dispatch.
Order processing
Orders placed before 2pm IST on a working day are packed the same or next working day. Dispatch is within 2 working days of payment, or of confirmation for cash on delivery. Working days are Monday to Saturday, excluding national holidays. Total time to your door is dispatch time plus the transit time for your region below.
Charges
- Orders over ₹999: free delivery.
- Orders under ₹999: ₹99 flat.
- Cash on delivery: available across India, no extra fee.
Timelines
| Region | Transit after dispatch |
|---|---|
| Delhi NCR, Uttar Pradesh, Uttarakhand, Rajasthan | 3 to 5 days |
| Punjab, Haryana, Himachal, Madhya Pradesh, Gujarat, Maharashtra | 4 to 6 days |
| South, East and North East | 5 to 7 days |
Made to order pieces, and anything marked “made to order” on the listing, take 7 to 10 days to dispatch. The product page says so before you buy.
Packing
Brass travels in double wall cartons with foam corners and a bubble sleeve. Each piece is checked for dents and the lacquer inspected before it leaves the hub. If a courier still manages to damage it, send a photo on WhatsApp within 48 hours and we send a replacement or refund.
Couriers
Parcels travel with Delhivery, Blue Dart, DTDC or Ekart depending on your pincode. The courier is chosen for the fastest route to you and shown on your tracking page.
Cancellation
Cancel free of charge any time before dispatch from Account, Orders, or by messaging us with the order number. After dispatch, refuse the parcel or use the 7 day return instead.
Tracking
You get the tracking link on WhatsApp and email the moment the courier scans the parcel. You can also see it under Account, Orders.
International
We ship within India only for now. International orders will open with duty-paid pricing later in the year. Message us on WhatsApp if you want to be told when.
Contact
Questions about a delivery: contact@vedikcraft.com or WhatsApp with your order number. Vedikcraft, Pital Market, Moradabad, Uttar Pradesh 244001, India.